FAQ’s

twins-00.jpgHow do I make a reservation? You can call us at the office at 262-223-0234 or 800-300-8687, email your request to .  If reservations are placed via email a confirmation will be emailed to you.

When are payments due? One-day tours require full payment within14 days of making the reservation.  Multi-day tours typically require a deposit that is due within seven days of making the reservation. Final payments are due one month prior to departure.  Please reference specific tour itineraries for detailed information.

Where are the pick-up locations?  When should I arrive at my location? Please refer to tour brochure for specific locations for each tour.

What about tipping? Tipping of drivers is not included in the price of the tour.  Gratuities are customary, are a personal matter, and should be handled on an individual basis.

How should I pay?  Payments should be made by cash, personal check or money order made payable to KM Tours.  Separate checks should be issued for each tour if possible.  Please include the tour number on the memo line of the check.  Credit Cards are accepted for some trips.

How do cancellations & refunds work? Attractions, theatres and hotels have become more stringent in their cancellation policies thus forcing us to do the same.  ALL ONE-DAY TOURS ARE NON-REFUNDABLE UNLESS YOU FIND A SUBSTITUTE. If KM Tours finds a replacement the payment is transferable to another tour.  It is NOT refundable. On longer tours, any applicable refunds will be handled on an individual basis, and will be determined after an evaluation of any recoverable funds.  All cancellations must be submitted in writing.

Do you offer travel insurance? We offer the Travelex Traveler Protection Plan.  The cost is based on the price of the tour.

When should I expect tour documents?  When traveling on a multi-day tour complete instructions including pick-up time and location, hotel list, medical form and baggage tags will be mailed approximately 14 days prior to your departure date.

Will I need proof of citizenship for my tour?  When traveling outside of the United States, please be sure to carry a passport valid for at least 6 months after the return date of the tour.  For tours strictly within the 50 states a government-issued photo ID is required.

Are snacks allowed on the coach?  Yes, snacks and water are welcome. There will be trash cans for use on the motorcoach so we keep the coach comfortable for everyone.